Privacy Policy

This Privacy Policy (“Policy”) describes how Niwa collects, stores, shares, and uses information, and how you can use that information when you use our website, products, and services (collectively, the “Services”). How we collect, store, share and use information and the choices you have about privacy when using our websites, products and services (collectively, the “Services”). We take your privacy seriously and ask that you read this policy carefully to understand our practices.

Scope and Consent

This Policy applies to all of our Services, regardless of how you use them and whether or not you have registered for a Riwa account. This Policy applies to the way we collect, store, share and use information. This Policy does not apply to any entity that we do not own or control, or to anyone we do not employ or manage. If you are directed to a third-party website in the course of using our services, you understand and agree to be bound by the policies of that third-party website. Any third party with whom we share personal information shall provide the same or equivalent personal information protection as described in this Policy.

Collection of Information

We may collect information (e.g., name, email address, home address, telephone number) that you provide to us when you visit or use our services, including information you provide us when you
– Fill out any forms related to our services.
– accessing or using our Services; information you provide on or through our Services and information about how you access or use our Services.
– Linking your Riwa account to your account on other social media services, in which case we may obtain your username on that service and other information you provide publicly through that service, which may vary depending on your settings on that service;
– Information Collected Automatically: We may automatically collect certain information about how you access or use our Services, and by using our Services, you consent to the collection of this information. This information includes, but is not limited to, Internet browser, operating system, device and application identifiers, IP address and geolocation information, time and date of access, referring and exit pages and URLs, clickstream data, search terms, pages viewed, time spent, page bounce rate, and login frequency.
– Information from Cookies, Web Beacons and Similar Technologies: We may collect information through the use of cookies, web beacons and similar technologies. These technologies help us operate, improve and customise our services, content and marketing, for example, by helping us better understand how users access and use our services, content, emails and advertisements. We may also use third-party service providers (such as analytics or advertising providers) who may use cookies, web beacons and similar technologies to help operate their services. Your browser may have settings that allow you to reject cookies, but please note that some of our Services may not be available if you reject cookies because some of our Services require cookies to function.
– Information from Other Users: If you use our Services to communicate or transact with other users, we may receive information or feedback from them about their interactions with you. In addition, when users share User Content through our Services, we may also receive that information if it contains information about you.
– Information from Other Sources: We may receive contact information, publicly available data, publicly accessible data, and credit check information about you from third-party partners, third-party service providers, credit bureaus, or other sources, including but not limited to. We may use this information for legitimate business purposes, including the performance of contracts, customer support, fraud prevention, credit decisions related to our services, and for other purposes described in this Policy.
– Information from Mobile Device Use: When you use a mobile device to access our Services, we may obtain information about your location and mobile device, including information unique to your device identifier, which may be used for legitimate business purposes. In addition to the other purposes described in this Policy, we may use this information to customise our services, content and marketing based on your location.

Use of Information

The information we collect helps us to operate, improve, protect and customise our services and develop new ones and also helps us to provide customer support and make our services more effective for you and other users. We collect information only for legitimate business purposes and the reasons for doing so.

– To provide you with our services, including new services that we develop in the future;
– To provide you with customer support;
– To facilitate communications or transactions between you and us or other users;
– To operate, improve and customise our services, content and marketing, to develop new services and to understand how you use our services and content and interact with the products, services and content of others;
– To contact you to resolve problems with your account or use of our Services, to collect fees, to send you updates about our Services, or for other purposes permitted by policy or law;
– To contact you to send you marketing information, promotions and offers regarding our services and content and the content of products, services and others:
– To fulfil our legal obligations, resolve disputes or enforce our Terms of Use or any other Artsy policy or agreement with users;
– To perform other functions described at the time the information is collected or requested, or for other purposes with your prior consent;

Communication

At Riwa, we respect your communication preferences.
– Marketing communications: If you do not want to receive marketing emails from us, you can unsubscribe via the link provided in the email or adjust your account settings.
– Mandatory Communications: There are certain communications (e.g., those related to account management or transactions) that you cannot opt out of because they are critical to the operation of our Services.
– Data Retention: Your data is retained for as long as your account is active, to comply with legal obligations or to resolve disputes. If you wish to have your data deleted or returned to you, please contact us.
– User Content: Any content you contribute to our Services is publicly accessible. It is your responsibility to ensure that you have the right to share any information contained in your contribution.
– Interaction with other users: When you transact or communicate through Riwa, your contact details may be shared with other users.

Sharing Information

– Definition: “Personal information” means data that identifies or links an individual, such as name and email address. It does not include aggregated or anonymised data that can no longer identify an individual.
– Service Providers: We may share your personal information with third parties who provide services on our behalf, such as payment processing and fraud prevention, under strict confidentiality terms.
– Payment Processing: We use the services of trusted third parties to process financial transactions and all operations are subject to their privacy terms.
– Business Transfers: Personal information may be transferred in the course of a merger, acquisition or sale. If such a transfer affects your data, we will notify you by email.
– Legal Reasons: We may be required by law to disclose personal information to comply with the law, protect rights, or prevent harm.
– Anonymised data: We may anonymise personal information and use it for commercial purposes, which may include research and development or marketing.

Payment Information

We require payment details, such as credit card numbers, for transactions made on our marketplace. Such sensitive information is not stored by us, but by third party payment processors and is subject to their privacy policies and terms.

Other websites and services

Our services may link to external websites or integrate with social media platforms that have their privacy practices. We encourage checking their policies before sharing your information.

International Data

The data we process may be processed across borders in jurisdictions with different levels of privacy protection. By using our services, you consent to such international transfers and processing.

Children’s Information

Our Services are not directed to children under the age of 16 and we do not knowingly collect data from them. If such data has been collected, please contact us to resolve the issue.

Security

Whilst we endeavour to protect your information, we cannot guarantee its absolute security. If unauthorised access is suspected, immediate notification and a change of password is required.

Legal Rights

You may have the right to access and correct your personal information. We will assist with such requests as required by law but may charge an administrative fee.